Frequently Asked Questions
Everything you need to know about booking, pricing, and what to expect from our cleaning services
We serve the entire Charlotte metro area including South Charlotte, Ballantyne, Myers Park, Dilworth, NoDa, Plaza Midwood, Huntersville, Cornelius, Lake Norman, Matthews, Mint Hill, Indian Trail, Waxhaw, Fort Mill, and more. If you're unsure whether we cover your area, just ask!
Our standard cleaning covers all rooms with dusting, vacuuming, and mopping. Kitchens get counter wipe-downs, appliance exteriors, and sink cleaning. Bathrooms are fully sanitized including toilets, showers, and mirrors. We also handle trash removal, spot cleaning of surfaces, and general tidying throughout.
No! We bring all our own professional-grade, eco-friendly cleaning supplies and equipment. If you have a preferred product you'd like us to use, just let us know and we're happy to accommodate.
Absolutely. Every team member goes through a comprehensive background check before they join our team. We also carry full insurance and bonding for your complete peace of mind. We only hire people we would trust in our own homes.
Getting a quote is easy! You can fill out our contact form, call us at 704-270-5118, or email sales@pristineandproper.com. Tell us about your space — size, number of rooms, type of clean you need — and we'll get back to you within 2 hours with a transparent quote. No hidden fees, ever.
We understand that life happens. We ask for at least 24 hours notice for cancellations or rescheduling. Cancellations with less than 24 hours notice may be subject to a fee. We're flexible and always try to work with you.
Your satisfaction is guaranteed. If you're not 100% happy with any aspect of our service, let us know within 24 hours and we'll come back to re-clean those areas at no additional cost. We stand behind our work completely.
Yes! We offer weekly, bi-weekly, and monthly recurring plans. Recurring clients enjoy discounted rates, priority scheduling, and the same trusted team each visit. It's the easiest way to keep your home consistently clean without thinking about it.
Not at all. Many of our clients provide a key, lockbox code, or smart lock access. You're welcome to be home if you prefer, but it's not required. Our background-checked team is fully trusted and insured, so you can feel confident leaving your home in our care.
Still Have Questions?
We'd love to hear from you. Reach out and our friendly team will get back to you right away.